Introduction
OTT aims
to deal fairly and constructively with its customers. We work hard to
juggle the changing needs of our customers successfully whenever we can.
But it is necessary for us to apply standard terms and conditions to the
sale of our services, although you'll find that our terms are fair and
reasonable compared to many training providers. However please be aware
that there are penalties for cancellations with little or no notice to
us.
We would
like our customers to understand the reason for this. We are a service
company and an important element of our business is the slots of "time"
in which our service is provided. If you do not turn up for your course
we cannot "re-sell" that time slot, it is gone for good. For many people
a useful comparison is booking a flight or a holiday. If you book a
flight and don't turn up for it you will not get a refund. Many flight
bookings are in fact completely non-changeable and non-refundable at any
stage. Unlike an aeroplane we generally only have six seats per course
so we miss you if you don't turn up.
Standard Terms and
Conditions: 2007
Public
courses
Bookings
Bookings for scheduled public courses can be made online, or by fax
or post either using our booking form or a Purchase Order from your
organisation, or by email quoting your full contact information to
sales@ott.co.uk. Telephone
reservations must be confirmed by one of these methods please.
Cancellations
and Refunds
We operate a sliding scale of charges
for cancellations depending on how much notice you give us as that
affects the likelihood of us being able to re-fill your place.
Cancellations can be notified by phone but must also be confirmed in
writing please (email/fax/post).
If a confirmed booking is cancelled with
more than 10 working days notice but less than a month notice, prior to
the booked event, then we reserve the right to charge an administration
fee of £75+vat. Substitutions of delegates do not incur any charge at
all unless registration for the City & Guilds award has been made.*
If a confirmed booking is cancelled more
than 2 but less than 10 working days prior to the booked event then 50%
of the fee will remain payable.
If a confirmed booking on a public course
is cancelled or transferred less than 2 working days prior to the booked
event, or no cancellation is received at all and you do not turn up,
then 100% of the fee will remain payable.
*If you book a City and
Guilds 3666 with us and have been pre-registered for the award by us (as
happens when the course is not run at Skipton) then you will still be
charged the City & Guilds award registration fee of £32.
Where you have paid for your course in
advance then the relevant amount, according to the above terms, will be
refunded to you. If you are a company and have been invoiced against a
purchase order then a credit note will be issued.
If you think you may have a need to cancel the best thing to do is keep
us informed so we can try and minimize the impact on your finances and
ours. Please don’t book and then just not turn up, it’s unfair to
everyone.
Public course
Reservations
Places may be reserved and will be entered
on our intranet planning system awaiting formal confirmation.
Reservations can be made by phone, fax, post or email to
sales@ott.co.uk. Any provisional
reservation which is not confirmed in writing within 10 working days may
be released. Again the key is communication: if we know the reason you
can’t confirm yet then we will try and hold the place until you can do,
so when you reserve your place please let us know how soon you think you
will be able to confirm and make sure we have your full contact
information so we can contact you easily if we may not be able to hold
your place.
Company
courses
Company Course
Bookings
If you are booking a company course then we will work with you to
arrange a suitable time slot and location. Bookings for company courses
can be made by fax or post either using our booking form or a Purchase
Order from your organisation, or by email quoting your full contact
information and invoicing information to
sales@ott.co.uk. Telephone reservations
must be confirmed by one of these methods please.
Company Course
Cancellations and Refunds
We operate a sliding scale of charges for cancellations depending on how
much notice you give us as that affects the likelihood of us being able
to re-fill your time-slot. Cancellations can be notified by phone but
must also be confirmed in writing please (post/fax/email).
Cancellations of UK company course bookings with more than one months
notice prior to the start date of the course will not normally incur any
charge.*
If a confirmed booking is cancelled with more than 15 working days
notice but less than a month notice, prior to the booked event, then we
reserve the right to charge an administration fee of £75+vat. Where a
confirmed overseas course or service is cancelled OTT will also charge
the customer any travel/booking costs already incurred.
If a confirmed booking is cancelled more than 5 but less than 15 working
days prior to the booked event then 50% of the fee will remain payable.
If a confirmed booking for a company course slot is cancelled less than
5 working days prior to the booked event then 100% of the fee will
remain payable.
*If you have booked a
City and Guilds 3666 with us and your delegates have been pre-registered
for the award by us (as happens when the course is not run at Skipton)
then you will still be charged the City & Guilds award registration fee
of £32 per delegate (unless the course is only postponed).
Please note that no part refunds can be made on company courses where
all the expected delegates are unable to attend.
Where a course is to be postponed OTT will work with the customer on an
individual case basis to agree fair and reasonable terms.
Where a course has been paid for in advance then the relevant amount,
according to the above terms, will be refunded to your organisation. If
you have been invoiced against a purchase order then a credit note will
be issued.
Company Course Reservations
Time slots and locations for company courses may be reserved and will be
entered on our intranet planning system awaiting formal written
confirmation. Reservations can be made by phone, fax, post or email to
sales@ott.co.uk.
Any provisional reservation which is not confirmed in writing within 15
working days of reservation (or 15 working days prior to the date
reserved) may be released. The key is communication: when you reserve
your slot please let us know how soon you think you will be able to
confirm. If you stay in contact about the status of your confirmation/PO
we will try and hold the date until you can officially confirm. Do make
sure we have your full contact information so we can contact you easily
if there is an issue with the time slot reserved for you.
OTT Cancellations and
Compensation policy
OTT reserves the right to cancel any course if necessary due to
unforeseen circumstances, in which case all monies paid will be
refunded/invoices credited or courses rearranged by mutual agreement
with the customer.
OTT accepts no financial liability, beyond the price paid for the
course, for compensation to the customer as a result of course
cancellations by OTT or problems arising such as equipment or power
failures etc. OTT's financial liability is strictly limited to the cost
of the course as paid for by the customer and OTT accepts no liability
for any additional expenses which may have been incurred. However every
effort will be made to resolve any such situation fairly and
constructively with the customer on an individual case basis. At the
choice of the customer, either the course dates will be rescheduled by
mutual agreement or any payments already made by the customer will be
refunded in full.
Prices
Current prices are valid until 1st October 2008. Prices are quoted
excluding UK vat (17.5%). All courses are quoted as non-residential. On
all public courses and other courses held at OTT own premises the price
for the course includes lunch & refreshments, but not accommodation.
Refreshments & lunch are not provided by OTT for courses held on
customers' own premises. *A London weighting of £100+vat per day is
charged on company on-site courses run within the M25. There is no other
additional charge for travelling expenses or tutors' accommodation for
on-site company courses in mainland UK unless agreed in advance. Company
courses are quoted for up to 6 delegates which is the maximum for all
practical courses. Certain other courses may take up to 8 delegates at
an additional cost.
From time to time special offers are available & are publicised on our
website. Our published list prices will be charged unless otherwise
agreed for a specific order by written quotation by email/fax/post.
Written quotations are assumed to be valid for 30 days from the date of
the quotation.
For contact
details, information, forms and links for VAT
Information for Overseas customers click here
Payments
Payments can be made by cheque, bacs or credit card. Cheques should be
made payable to Optical Technology Training Ltd. Payment for all courses
is due by the date of the course unless otherwise agreed by written
quotation terms or by the terms stated on your invoice. OTT reserves the
right to charge interest on late payments. Payments by credit card are
currently subject to a 4% surcharge.
Copyright
All written materials and visual aids used on the courses are copyright
of Optical Technology Training Ltd and may not be reproduced in full or
in part without the prior written consent of OTT. It is company policy
not to provide electronic copies of any of our materials.
Our courses
Our courses are designed to offer you an important mix of an expert
trainer, question and answer and practical sessions and supporting
materials. Please do not photocopy/use our materials to train your
colleagues after your course. You would be breaking our copyright and
your colleagues would gain far more from attending one of our courses
themselves.
Liability
Technical information contained in our training manuals is provided for
training purposes only. Although every effort is made to ensure that
this information is accurate, reliable and represents current versions
of the relevant standards at the time of publication/presentation of the
training, OTT does not accept responsibility or liability for
consequences resulting from the use of the information. When carrying
out commercial activities, delegates are reminded that they should
supplement the information gained on their course with reference to the
current standards documents and other relevant documentation referred
to. Links to relevant standards bodies and information on obtaining
relevant standards is provided where relevant in your manual.
Information in training manuals is subject to change without notice to
previous trainees.
Reference to any specific commercial product, process or service by a
manufacturer or trade name does not constitute or imply endorsement or
recommendation by Optical Technology Training Ltd.
Customer responsibility
You are responsible for yourself/your attendees whilst you are attending
a course with OTT and we request that you act with due care for yourself
and those around you. Please follow all safety and operation
instructions given to you by an OTT trainer as they will be given for
good reasons. Our courses aim to be informal, friendly and fun and you
may be required to work in a team with other delegates. We cannot accept
liability for any consequences, loss or damage arising from any
unsuitable behaviour, acts or omissions on a course. OTT can accept no
liability for personal effects, motor vehicles or other items brought
onto OTT premises, or any other premises used by OTT for training, by
you or your attendees.
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